Appendix A – Icons and Buttons

Table 1: Icons and buttons
Name	Icon	Description
Branch		Select the wanted branch from the drop-down list here. Found on the my profile page
Call customer		Call the customer, after having expanded the applicable queue and visit number in the list of queues.
Call next		Click this button to call the next customer in line, see “Calling a customer” .
Close counter		Clicking this button closes the counter.
Counter		Select the wanted counter from the drop-down list. Found on the my profile page.
Delivered service/outcome		This icon indicates that a delivered service and/or outcome needs to be set for the current visit. Found in the serving page. For more information, see “Delivered services and outcomes” .
Expand queue		Expands a specific queue, in a queue list.
Expand visit		Expands a selected visit in the expanded queue.
Finish		Once a customer has been called, the Call Next button turns into a Finish button, instead. This is where you finish the visit, when done. See “Serving a customer” .
Logged in user		Name of the logged in user. Found on the my profile page. Click this icon to log out.
Maximum waiting time		Shows the maximum waiting time for the current work profile.
Next		This button is used to call the next visit, when on the serving page. See “Serving a customer” .
No / Cancel		Cancels an ongoing action, or answers “no” to a question.
No show		This button should be tapped if the called customer does not show up for the visit, when called.
Number of waiting customers		Shows the number of waiting customers for the current work profile.
Password		Enter your password here. Found on the user settings page.
Profile		Select the wanted work profile from the drop-down list. Found on the my profile page.
Port		Enter port number here, found on system settings page.
Recall		This button is used to call the customer a second time.
Recycle		This button is used to recycle the visit, i.e send it back to the queue again, at the first position, so that it can be called again.
Remove		Remove the visit, from an expanded queue.
Scan settings		Used to scan a QR code. Found on the System Settings page. For more info, see “QR Code Handling” .
Server IP / Host name		Enter Server IP/Host name here, found on System Settings page.
Service		The name of the service that the customer has selected, shown on the serving page.
Settings		The Settings icon has the following functionality: • From the User settings page, you are lead to the System settings page. • If you press and hold the icon, in the User settings page, and if Enable logs is set to enabled, in the System settings page, this will open up the possibility to send the logs, for example via email. For more information, see “System settings” .
Share settings		Found on the system settings page. Used to share your system settings to for example a colleague. See “QR Code Handling” for more information.
SLA icons		Yellow - the SLA has almost been passed. Red - the SLA has been passed.
Transaction time		The time that the ongoing transaction has taken, so far, shown on the Serving Page.
Transfer		Transfer visit, can be done a) from the serving page b) having expanded a queue, in the queue list, and selected a specific visit.
Username		Enter your username here. Found on the user settings page.
Waiting in queue		The number of waiting customers in a specific queue. Found in the my queues list.
Waiting time		The time that the customer has waited before being served. Found on the serving page.
Walk in		Clicking this button creates a walk-in visit. For more information, see “Walk in” .
Yes		Used to confirm an action, for example when deleting a visit.