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Presentation
Welcome!
Customer Journey Management
System description
Distributed Operations
Deployment Scenarios
Supported Environments
Accessibility
Installation
Introduction
Prerequisites - Checklist
Installation Scenarios
Orchestra and Stat on the Same Server
Orchestra and Stat on Separate Servers
Business Intelligence
Orchestra Queue Agent
Gateway 1745
Installing and Configuring Branch Hub and Hub
Redeploying Applications
Upgrade
Introduction
Upgrade Methodology
Orchestra Central
Upgrading from JBoss to Wildfly
Distributed Queue Agent
Business Intelligence
Unit types
Widgets
System Administration
Unit Types
Licensing
Import and export
Widget Administration
Remote Upgrade Overview
Queue Agents
Parameters
Mark Types
HW Monitoring
Introduction
Device Controller (GW1745) - Connect/Disconnect
Queue Agent - Connect/Disconnect
Printer - Stat Messages
Auditing
Introduction
What is logged?
Where is it stored?
Enabling/disabling the functionality
Stat Aggregation
Introduction
Stat PDI Jobs/Transformations - Example Configuration
Hardware Monitoring - Data Integration
Localisation
Introduction
System GUI, Concierge and Connect
Calendar Admin, Calendar View and Appointment Terminal
Business Intelligence
Network Connectivity
Orchestra Bandwidth Requirements
Connect - Connectivity and Network Loss
Concierge - Connectivity and Network Loss
Secure Communication
Introduction
Enable HTTPS for Orchestra Central
Secure communication between Central and distributed Queue Agent
Secure communication for Business Intelligence
Secure communication for a Queue Agent
Disabling HTTP and Running HTTPS Only
Encryption of Stat JMS connections
Bandwidth Requirements
SSO setup
Introduction
SSO Setup Using Integrated Kerberos
SSO Setup Using SAML 2.0 Web SSO
HA setup
Introduction
Deployment architecture
Load balancer
Shared storage
RDBMS
Deployment procedure
Setting up Business Intelligence in a clustered environment
Notification Application
HA Proxy Example
Appendix A - Tuning Database Parameters
Tuning of Oracle Parameters
Tuning of PostgreSQL Parameters
Appendix B - Logging
Enabling Customer Journey Management Logging
Enabling Publish Logging
Appendix C - Security
Introduction
Content-Security-Policy
X-Frame-Options
X-Content-Type-Options
X-XSS-Protection
Strict-Transport-Security
Modifying HTTP Response Headers
Appendix D - Open LDAP Setup
Introduction
Install LDAP and Helper Utilities
Reconfigure slapd to Select Better Settings
Install phpLDAPadmin to Manage LDAP with a Web Interface
Configure phpLDAPadmin
Create an SSL Certificate
Create a Password Authentication File
Secure Apache
Modify the phpLDAPadmin Apache Configuration
Configure the HTTP Virtual Host
Configure the HTTPS Virtual Host File
Log in to the phpLDAPadmin Web Interface
Adding Nodes
Adding a User
Adding a Group
Troubleshooting
Appendix E - SAML Setup
Introduction
Set up SAML 2.0 Web SSO
Troubleshooting
Appendix F - Encrypt Password in BI
Introduction
Encrypted database passwords in BI
Copyright notice
Encrypted database passwords in BI
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