The Home page of Orchestra shows which components of the system are installed and available. Here is an example of what the Home page may look like:
Below, the available components of Orchestra are listed:
• Counter. For more information, see the User’s Guide.
• Calendar Client. Here Appointments can be managed. For more information, see the User’s Guide.
• Reception. For more information see the User’s Guide.
• User Management - Users, Roles, and LDAP integration. For more information, see the Administrator’s Guide.
• Business Configuration - Branch configuration, Operation Profiles, Services, etc. For more information, see the Administrator’s Guide.
• System Administration - Parameter settings, LDAP settings, Import / export, License management, Unit Templates, Widget handling, etc. For more information, see “System Administration” .
• Calendar Admin. Here you can configure Appointment Profiles, Resources and similar. See the Administrator’s Guide..
• Surface Editor - surface application designer. For more information, see the Administrator’s Guide.
• Context Marketing - manage Messages and Playlists. For more information, see the Administrator’s Guide.
• Hardware Monitoring - Analysis dashboards for Hardware monitoring. For more information, see the Administrator’s Guide.
• Central Operations Panel. If this application is installed you can see Branch Live Information.
• Appointment reception – reception for arriving Appointments. For more information, see the User’s Guide.
• Business Intelligence. Use this application to manage statistics, analysis and reports. For more information, see the Orchestra Business Intelligence User’s Guide, found on Qmatic World.
• Appointment booking - this application is used by staff at for example a call centre who book and handle Appointments.
• Personal data management – used for handling Customers and Retention policies.
• Connect. The Connect application gives you the possibility to run a Counter Terminal on a mobile device. For more information, see the User’s Guide.
This application is not available as a component on the Home page. Instead, it is available as a webapp, by entering the url <ip address>:8080/connectcounter.
• Concierge. The Concierge application gives you the possibility to run an app with Concierge functionality. For more information, see the User’s Guide.
• Notification Admin - SMS and Email Administration. For more information, see the Administrator’s Guide.
Branch Agnosticism
By default, Orchestra is set up so that if a user is assigned a role that is branch agnostic, the user will see all branches, even if all the other assigned roles are branch aware.
So, for example, if the user has access to both the Counter Workstation (Branch aware) and the Central Operations Panel (Branch agnostic), the user will see all available Branches in the Counter Workstation.
If you want to change this default behavior, you need to set the branch_app variable to true/false for the used application(s), in the applications table, accordingly.
To find out which roles are branch agnostic, please see the User Management chapter in the Administrator’s Guide.
This application is not available as a component on the Home page. Instead, it is available as a webapp, by entering the url <ip address>:8080/connectcounter.