Web Servicepoint Terminal

Parameter	Description
Name	Name of the unit.
Description	Description of the unit.
Type name	Name of the unit type.
Type description	Description of the unit type.
Unit id	Identification code of the unit.
Store next	If enabled, the next customer will be called automatically (according to the set work profile)
Confirm Needed	If this check box is checked, each visit needs to be confirmed that it has arrived.
Multi Services	If this check box is checked, the Multi Services panel and popup will be visible.
Service Multi Service	If setting is enabled, it is possible to select which service to serve in a multi-service visit.
Service Transaction Time	Show transaction time for multi-service visits
Custom Marks	If this check box is checked, it will be possible to add Marks.
Marks type	Marks types to be used. There are three methods to select which mark types to use: • *= selects all mark types (except for NPS) • Marktype1, Marktype2= selects the entered mark types • Exclude: Marktype1, Marktype2= excludes the entered mark types Note that it is not supported to use a combination of methods
Multi Marks	If this check box is checked, you can add x number of Marks at once.
Recycle Button	If this check box is checked, the Recycle button is available.
Recall Button	If this check box is checked, the Recall button is available.
Wrap-up	Button to enable the possibility to set a wrap-up time, which is a time spent after the Customer leaves and before the visit is finished. Default disabled.
No Show Button	If this check box is checked, the No Show button is available.
Default walk in service	Select the default service to be used for walk in, from the drop down list.
Walk In button	If this check box is checked, the Walk In button is available.
Remove from Queue	If this check box is checked, the possibility to Remove a specific ticket from a Queue is available.
Transfer First	If this check box is checked, it is possible to transfer to the first position in the Queue.
Transfer Last	If this check box is checked, it is possible to transfer to the last position in the Queue.
Transfer Sorted	If this check box is checked, it is possible to transfer sorted, according to enter time into the Queue.
Transfer with delay	Enable/disable option to transfer a visit with a delay time.
Allow Staff Pool transfer	Defines if it is possible to transfer to staff pools on this service point.
Allow Counter Pool transfer	Defines if it is possible to transfer to counter pools on this service point.
Show expected transaction time	If this check box is checked, expected transaction time will be displayed for the current service.
Force logout	If enabled, a user can forcefully logout another user that has an ongoing visit.
Auto close	Automatically close Service Point after this time of inactivity (seconds).

Parameter	Description
Default name	Default name of the unit.
Description	Description of the unit.
Number of units (max 127)	Enter the number of units to create when publishing this unit to a configuration.
Unit Identifiers	A table with unit identifiers, which is dependant on which Number of units you have entered in the field above. So, if the number 4, for example is entered, the table will automatically get 4 rows. The two columns of the table are: • Name - Name of the unit, by default the name of the unit plus a sequential number, for example WebReception 5 or WebServicePoint 2. Can be changed to anything, so long as the name is unique, within the Branch. • Logic Id - An ID used in the connectors. The Logic Id continues with the next number in the sequence of the auto generated ID's within the unit type (e.g. Service Points, Entry Points, or Presentation Points). The number can be changed to anything, in the range of 1-9999, as long as it is unique within the Service Point, Entry Point, or Presentation Point. Example: If you have a total of 4 units and let the first three keep the automatically set Logic Id’s 1-3, then manually set the fourth unit to Logic Id 12, then change the Number of units to 5, the fifth unit will automatically get Logic Id 4.
Unit id	Identification code of the unit.
Customer information	This check box marks whether or not it should be possible to edit/select Customer information.
Counter Pool view	If this check box is checked, the Counter Pool overview will be visible.
Staff Pool view	If this check box is checked, the Staff Pool view will be visible.
Queues view	If this check box is checked, the Queues overview is visible.
Staff Pool transfer controls	If this check box is checked, the transfer to Staff Pool controls are visible.
Counter Pool transfer controls	If this check box is checked, the transfer to Counter Pool controls are visible.
Transfer Button	If this check box is checked, the Transfer button is available.
Notes Button	If this check box is checked, the Notes button is available.
Park Button	If this check box is checked, the Park button is available, making it possible for you to send a Customer to your User Pool.
Transfer from Queue	If this check box is checked, the possibility to transfer a specific ticket from the Queue is available.
Call from Queue	If this check box is checked, it is possible to call a specific ticket from the Queue.

Web Servicepoint Terminal

Global Settings

Equipment Profile Level Settings

Branch Level Settings