This means that there is no Number of units setting for this unit type. This means that there is no Number of units setting for this unit type.Parameter | Description |
|---|---|
Name | Name of the unit. |
Description | Description of the unit. |
Template name | Name of the unit type template |
Template version | Version of the unit type template |
Min time between call next | Defines the time that must elapse between two call next on a Counter for a specific user (seconds). |
Highlight color | Enter the hex color code of the wanted accent color here. For more information, please see “Branding” . |
Top background gradient | Background gradient color, used for rebranding the app. Change the color, using hex color code.  If only one of the gradient parameters is filled in, a solid color will be used instead of a gradient. |
Bottom background gradient | Background gradient color, used for rebranding the app. Change the color, using hex color code. If only one of the gradient parameters is filled in, a solid color will be used instead of a gradient. |
Privacy Policy | Here you can enter a link to a statement or a legal document that informs how customer/client data are gathered/handled. |
Parameter | Description |
|---|---|
Name | Name of the unit. |
Description | Description of the unit. |
Type name | Name of the unit type. |
Type description | Description of the unit type. |
Unit id | Identification code of the unit. |
Walk in button | If this check box is checked, the Walk In button is available. |
Default walk in service | From the drop-down list, select the wanted default Service for Walk In. If no selection is made, all Services will be available. |
Display Call Screen in Full Screen | From the drop-down list, select if Visit Number or Customer Firstname should be displayed in full screen, when a Visit is called. If Customer Firstname is selected and no Customer is linked, the Visit number will still be displayed. If no selection is made in the drop-down list, the Serving Page will be displayed and no number or name will be displayed in full screen.  Walk in Visit numbers are never shown in full screen. |
Allow Staff Pool Transfer | Defines if it is possible to transfer to Staff pools on this Counter. |
Allow Counter Pool Transfer | Defines if it is possible to transfer to Counter pools on this Counter. |
Recall | Button to recall a Visit. Default enabled. |
No Show Button | If this check box is checked, the No Show button is available. Default disabled. |
Recycle Button | If this check box is checked, the Recycle button is available. Default disabled. |
Auto close | Automatically close Mobile Connect Counter after this time of inactivity (seconds). The value should be less (in seconds) than the Shiro timeout value, set on the server. |
Reconnect timer | In case of weak network, this timer indicates how long time the app will keep trying to reconnect. Default is 15 minutes. |
Parameter | Description |
|---|---|
Default name | Default name of the unit. |
Description | Description of the unit. |
Unit Identifiers | A table with unit identifiers. The two columns of the table are: • Name - Name of the unit, by default the name of the unit. Can be changed to anything, so long as the name is unique, within the Branch. • Logic Id - An ID used in the connectors. The Logic Id continues with the next number in the sequence of the auto generated ID's within the unit type (e.g. Service Points, Entry Points, or Presentation Points). The number can be changed to anything, in the range of 1-9999, as long as it is unique within the Service Point, Entry Point, or Presentation Point. |
Unit id | Identification code of the unit. |
Queues view | If this check box is checked, the Queues overview is visible. |
Show Other Queues | If enabled, show Queues that are not included in the selected Work Profile. Default disabled. |
Waiting Summary View | Show number of waiting Customers and max waiting time for current work profile. Enabled by default. |
Queue transfer control | Enable/disable Queue Transfer functionality |
Staff pool transfer control | Make transfer to Staff Pool controls visible. |
Counter pool transfer control | Make transfer to Counter Pool controls visible. |
Note View | If this check box is checked (default), the Edit/Add Notes view is available. |
Call from Queue | If enabled, the option to call a Customer from an expanded Queue will be available. Default enabled. |
Remove from Queue | If setting is enabled, there will be an option available to remove a Visit from an expanded Queue. Default enabled. |
Transfer from Queue | If setting is enabled, there will be an option available to transfer a Visit from an expanded Queue. Default enabled. |