Once logged in, and depending on the role, a user must select a branch, a counter and a profile to work with before he or she can call the first customer.
This is the settings window for the Counter user:
When the user works in one branch only, no branch choice is given in the window, likewise when the user has access to only one counter and/or one profile.
Select the wanted alternatives from the lists and click Apply settings.
If the selected counter is already in use, you will be notified about that:
Note that your system may be configured in a way that makes it possible for two users to use the same counter. If you are not sure, please check this with your System Administrator.
This is the settings window for the Reception User Role:
When the Receptionist works in one branch only, no branch choice is given in the window, likewise when the Receptionist has access to only one Entry Point.
Timeout
In the Reception, if you have been inactive for 30 minutes (with a 1 minute grace period where you will, via a popup window, get the chance to cancel the timeout and keep working), you will be logged out.
Note that your system may be configured in a way that makes it possible for two users to use the same counter. If you are not sure, please check this with your System Administrator.