In the Queues area, you can find information about the queues. You can also transfer and remove visits.
The following columns are displayed in the Queues area:
• QN - Queue name. Click on the queue name to open up a window containing all the visits in that queue. Here you can transfer, or delete a visit.
• WT - Waiting time. Note that this value comes from the first visit in the queue and not the maximum waiting time of all visits in the queue.
• CW - Customers waiting. Total number of customers waiting in the queue.
Click the sorting buttons to sort the columns.
Transfer and remove visits
To find a visit to transfer or remove, you can do that in two ways.
a) Click on a queue and then select the visit from the list. Then select if you want to transfer or remove the visit.
b) You can also search for a visit in the Find visit search field.
If you select transfer visit, you have several options for where to transfer the visit:
• another queue (to front, to end, or based on waiting time)
• a staff pool
• a service point pool
Multi-service functionality
When issuing a ticket, it is possible to select several services. If different services target different queues, the first service defines what queue the visit will end up in, to start with. When that ticket is called, served, and then closed, the ticket will end up in the queue of the second service, and so on.
By default, the ticket will be transferred to the queue of the next service, sorted based on the visit lifetime. However, this is a System Parameter that can be changed.
or remove 
the visit.