In the right area of the Counter start page, you can monitor the queue information. Depending on how your system is configured, you can toggle between My Queues and All Queues.
At the top, you can find the visits that have been transferred to your staff pool as well as the counter pool.
Click the sorting buttons to sort the list according to Queue name, customers, or Wait time.
Note that the waiting time displayed here comes from the first visit in the queue and not the maximum wait time of all visits in the queue.
Click on the link for each queue to expand it and see all the visits in the queue, making it is possible to do the following:
Note that the waiting time displayed here comes from the first visit in the queue and not the maximum wait time of all visits in the queue.