On the start page, you can see the queue view. The queue view shows information about the different queues.
For every queue, you can see:
• Customers – the number of customers waiting
• Wait time – the longest time someone in the queue has waited. You can also see an indication if the queue is close to passing Service Level Agreement (yellow icon) or has already passed it (red icon).
• Estimated waiting time – the estimated waiting time in intervals of 5 minutes
You can sort the queues by queue name, number of customers, or wait time.
Transfer a visit
If you want to transfer a visit to another queue, staff member or counter pool, please follow these steps.
1. First you have to find the visit. You can do this by one of the following means:
• Press the queue name and scroll until you find the wanted visit.
• Search for a visit in the search field by entering the visit ID.
• Press Scan QR and scan the ticket QR code.
2. When you have found the visit, select one of the following transfer options, described in detail below:
Press Transfer to queue and a window showing available queues will be expanded:
Select the wanted queue and if the visit should be placed:
• First in line
• Last in line.
• Based on waiting time
Transfer to staff member
Press Transfer to staff member and a window showing available staff members will be expanded. Available staff members are staff members that are logged in to a service point where a visit can be called (i.e not a Concierge service point), in your branch:
Select the wanted staff member to transfer the visit to him/her.
Transfer to counter pool
Press Transfer to counter pool and a window showing available counter pools will be expanded. You will see the countername as well as its if it is open (no icon) or closed (padlock icon).
Select the wanted counter pool and confirm the action.
Serve or remove a visit
If you want to serve a visit out of queue order, or remove a visit, please follow these steps.
1. First you have to find the visit. You can do this by one of the following means:
• Press the queue name and scroll until you find the wanted visit.
• Search for a visit in the search field by entering the visit ID.
• Press Scan QR and scan the ticket QR code.
3. When you have found the wanted visit, choose if you want to Serveor Remove.
The Serve icon will be disabled for visits that require an outcome or a delivered service.
If you try to remove a visit that has already been served, or deleted, by someone else, you will get an error message:
First in line
Last in line. 
Based on waiting time
or Remove 
.
The Serve icon will be disabled for visits that require an outcome or a delivered service.