Concierge : Rescheduling or canceling an appointment
  

Rescheduling or canceling an appointment

To reschedule or cancel an appointment, follow these steps:
1. On the start screen, select Edit appointment.
2. The first step is to identify and find the appointment. You can find an appointment by the following means:
• Appointment list - All upcoming appointments for the branch that you are logged in to are listed here.
If the appointment you want to edit is not in the list, press the Edit icon to select a new time interval. Select a start time and an end time, and press Apply.
To refresh the list of appointments, press the Refresh button. After refreshing, the button is disabled for 30 seconds.
• Booking ID - Find the appointment by entering the external Appointment ID. Enter the full Appointment ID, then press Fetch.
• Customer - Find the appointment, by entering a first name, last name, email, or phone number in the search field.
For phone numbers, a minimum of 5 characters must be entered before the search commences.
• Scan QR - Find the appointment by scanning a QR code.
a) If you select this option on a tablet, a camera view window will be opened, so that the QR code can be scanned.
b) If you select this option in desktop mode, you will be asked to point the installed scanner towards the QR code.
3. If you use Booking ID or Scan QR, you will get an exact match. If you use the time filter or search for a customer, you will see a list with all matching appointments. Select the appointment you want to edit.
The Edit appointment step is opened:
To reschedule an appointment, select a new date and timeslot for the appointment, then press Reschedule.
To cancel an appointment, press Cancel appointment, and select Yes to confirm.